Multi-channel centralisation of tenant requests
Tenant requests arrive via WhatsApp, email, phone and SMS, each with its own format and its own pace. SEIDO captures all these channels in real time in a single dashboard, without asking your managers to open 5 different apps.
Concrete use cases
3 scenarios encountered weekly in real estate agencies.
Monday 7:32am, bathroom leak
A tenant sends a WhatsApp with a photo. SEIDO creates a pre-filled intervention, identifies the unit, suggests the partner plumber and displays the active lease. One-click validation.
Tuesday 2:15pm, boiler quote follow-up
Email from contractor: quote attached. SEIDO extracts amounts, attaches the quote to the ongoing boiler intervention, and notifies the manager. Zero re-entry.
Thursday 10:47am, phone call
A tenant calls, no answer. Automatic transcription arrives in SEIDO with the number, detected unit and a summary. Reminder created or intervention proposed based on content.
Inputs → Outputs
What goes in and what comes out.
Inputs (channels captured)
- Official WhatsApp Business (text, photos, audio), certified Meta API
- IMAP email (manager inbox, accounting inbox), polling every 5 min
- SMS gateway with dedicated Belgian number, redirects to platform
- Phone calls (Whisper-equivalent transcription), via SIP or Aircall
- Tenant portal form (guided, photo required), from web app
Outputs (actions created)
- Typed intervention (15 categories) + assigned to the right contractor
- Scheduled reminder (quote follow-up, insurance deadline, claim tracking)
- Insurance claim declaration with attachments ready for insurer
- Rejected request with written reason automatically sent to tenant
- Conversation logged per unit, PDF-exportable for dispute or audit
What this solution does NOT do
No automatic response to tenants without manager validation, AI proposes, human validates.
Official WhatsApp Business only (Meta API), no scraping, no unauthorised bot.
No reading of S/MIME encrypted emails (rare in real estate SMEs) or on-premise Exchange inboxes without IMAP enabled.